FAQ

What is matcha?

In short, our ceremonial matcha is a super-powered green tea that delivers clean, efficient energy. Packed with a high concentration of L-theanine — which regulates caffeine uptake — our matcha delivers a smooth buzz that won’t leave you jittery. It’s smooth, tasty, and invigorating.

What's the difference between matcha and green tea?

Green tea is steeped, meaning it’s soaked, then the leaves are discarded once the tea has infused the water. The quality of your average green tea pales in comparison to ceremonial grade matcha, and because you’re removing the leaves before drinking, the nutritional value is significantly depleted.

Ceremonial matcha, on the other hand, is made from shade grown tencha tea leaves. The youngest leaves are picked — full of chlorophyll, caffeine, antioxidants, and lots of green goodness – and stone-ground to a fine powder. This powder makes its way into our beverages and baked goods.

What are the health benefits of drinking matcha?

4-6 hours of mellow, sustained energy. 100x the antioxidants of coffee per serving. Matcha is full of two antioxidants in particular — catechins and polyphenol — proven to lower blood pressure, good cholesterol, and reduce cancer risk. Offers a major metabolic boost. Immune-boosting Vitamin C. Rich in fiber and oxygenating chlorophyll. Shall we go on?

Where do you source your matcha from?

After the Emperor of Japan receives the first batch of the harvest from the preeminent grower in Uji, Japan, we stock up. It’s a matcha epicenter, with a thousand-plus year history of regal leaf cultivation.

What does ceremonial grade mean?

Although you can break it down even further, the two key categories are culinary and ceremonial. Culinary, as you probably guessed, is primarily for cooking/baking, where the quality of the matcha powder isn’t quite as essential.

With its ceremonial grade designation, our matcha measures up to a rigorous quality standard. In a typical Japanese tea ceremony, tea masters require the highest quality matcha to maintain the integrity of the ritual — taste, color, nutritional benefits, and all. Our ceremonial grade matcha is starts with the youngest leaves from there the stems and veins removed to create a super-concentrated green powder and, of course, it's non-GMO. 

How much caffeine is in each drink?

Original contains 65mg caffeine per serving. All other flavors contain 85mg of caffeine per serving.

What is L-theanine?

L-theanine is an amino acid that helps regulate cortisol (the stress hormone), benefiting your mood and alertness. It slows and mediates caffeine uptake, giving you hours of clean, consistent energy.

Where can I find ingredients and nutrition facts?

Full ingredient list and nutritional info here.

What type of sweeteners do you use?

We use honey and monk fruit, a naturally derived 0-cal sweetener. We keep it light.

Non-GMO and gluten-free! 

Our ingredients are premium quality, sustainably sourced from the farms and producers we’ve worked with from the start.

What are the cans made out of?

Aluminum! 100% recyclable. Just put ‘em out with your normal curbside pickup.

Environmental Impact

We contribute 1% of our profits to 1% for the Planet, an organization co-founded by Yvon Chouinard of Patagonia, that funds a wide array of environmental non-profits and related initiatives. All of our cups are 100% recyclable and compostable (in industrial facilities, not your garden, unfortunately), and our straws are entirely compostable and plant-based.

Where can I get the cans?

You can pick up our cans in any of our cafes or order online. You can text us at 917-633-9000 OR order here. We can also be found at any local Erewhon Market! 

Best time to drink Matcha?

There isn’t a bad time to enjoy matcha ;) Because its metabolism-boosting, energizing properties last for several hours, we take ours in the early AM. Caffeine before bed is always kinda iffy, but then again, who are we to tell you what to do?



Customer Service Questions

Where's my order?

Keep tabs on your order by following the tracking number in your shipping confirmation email.

I never got my order or my package came damaged/defective.

You deserve the best! Shoot us an email at help@chachamatcha.com and we’ll get it sorted out ASAP.

Return Policy

We want you to love your matcha. If you’re not feeling some type of way, shoot us an email help@chachamatcha.com.

Do you sell internationally?

We ship to the U.S., Puerto Rico, and Canada. We're working on getting Cha Cha everywhere else. Stay tuned!

How do you ship?

We ship via USPS Priority Mail.



Store Questions

Where are you located?

Check out directions/hours here!

Where can I find info on new menu items?

Instagram is the best way to keep up with the haps at Cha Cha.