Return & Shipping Policy

Shipping Information

We process and ship orders the same day if your order was placed before 12:00PM EST. Orders placed after 12:00PM EST will be processed and shipped the following business day. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM EST, excluding holidays).

U.S. Shipping Methods, Times, & Tracking

Cha Cha offers free ground shipping on all orders. We ship from our facility in Brooklyn, NY using USPS. Delivery times vary by destination, and will take between 4-7 business days to deliver to the final address once processed.

After your order has shipped, tracking information is sent out in a shipping confirmation email. You can also access your tracking information by signing into your Cha Cha account.

Problems with your order?

If there are any issues with your order, please reach out to help@chachamatcha.com with your order number.

International Shipping

We ship to the U.S., Puerto Rico, and Canada. We’re working on getting Cha Cha everywhere else. Stay tuned!

Returns

We guarantee the quality of all of Cha Cha Matcha products, and we want you to love your matcha. If you’re not feeling some type of way, shoot us an email help@chachamatcha.com within 30 days of the receipt of your order. We currently do not accept returns, but are willing to issue refunds based on the circumstances of the issue. We reserve the right to fully investigate claims that we believe are unfounded or fraudulent.